Introduction to Orbit Group UK
Orbit Group UK stands as a beacon of excellence in the housing and real estate sector, with its headquarters strategically located in Coventry, West Midlands. As one of the largest housing associations in England, Orbit Group UK manages over 44,000 homes across the Midlands, East of England, and beyond, serving more than 100,000 residents. The company's market reputation is built on decades of delivering affordable housing solutions, community regeneration, and innovative property management. With an annual turnover exceeding £300 million and a workforce of over 1,500 dedicated professionals, Orbit Group UK is recognized as a leader in the social housing sector, partnering with local authorities, government bodies, and private investors to create sustainable, thriving communities.
Orbit Group UK's role within the industry extends beyond traditional property management; it is a driving force in urban regeneration, energy-efficient housing, and tenant engagement. The company specializes in building and managing homes for rent, shared ownership, and outright sale, catering to a diverse demographic from first-time buyers to elderly residents. Organizations such as local councils, the Homes England, and charitable trusts rely on Orbit Group UK for its expertise in affordable housing delivery, property maintenance, and community investment. By integrating cutting-edge technologies like smart home systems and sustainable building materials, Orbit Group UK sets the standard for modern, eco-friendly living spaces.
As a top real estate company, Orbit Group UK has earned accolades for its customer service, financial stability, and social impact. It holds a G1/V1 rating from the Regulator of Social Housing, reflecting its strong governance and viability. The company's commitment to quality is evident in its consistent performance against key performance indicators, including tenant satisfaction rates above 85% and exceptional rent collection. For professionals seeking a career with purpose, Orbit Group UK offers a dynamic environment where innovation meets tradition, and every employee contributes to shaping the future of housing in the UK.
Company History and Business Evolution
Orbit Group UK traces its roots back to 1965 when it was founded as the Coventry Churches Housing Association, a small charity with a mission to provide homes for the homeless. Over the decades, the organization grew organically through mergers and acquisitions, absorbing several smaller housing associations including Midlands Housing Association and Orbit Housing Association. In 2002, the group rebranded as Orbit Group, consolidating its operations under a single identity. A pivotal moment came in 2008 when Orbit merged with Knowle Housing Trust, expanding its portfolio into the East of England. The 2010s saw a strategic shift towards development, with Orbit delivering over 1,000 new homes annually and launching its shared ownership product, Orbit EasyBuy.
Innovation has been a constant theme in Orbit's evolution. In 2015, the company pioneered a 'Build to Rent' model in partnership with private investors, creating high-quality rental properties in areas of high demand. The introduction of a digital platform called 'MyOrbit' in 2018 revolutionized tenant communication, allowing residents to report repairs, pay rent, and access services online. The COVID-19 pandemic tested Orbit's resilience, but the company adapted by accelerating digital services and supporting vulnerable tenants through a £2 million hardship fund. In 2023, Orbit Group UK launched its 'Green Orbit' strategy, committing to achieve net-zero carbon emissions by 2050 through retrofitting existing homes and building to Passivhaus standards. Today, the group operates as a commercial social enterprise, reinvesting all surpluses into housing and community projects, demonstrating a hybrid model that balances financial viability with social purpose.
Milestones include the opening of its first care home in 2012, the development of a landmark 500-home eco-community in Northamptonshire, and the acquisition of a £100 million portfolio from another housing association. Each phase of growth reflects a commitment to innovation and collaboration, with Orbit consistently ranked among the top 20 housing associations in the UK by turnover and efficiency. This rich history provides a solid foundation for future expansion, with a pipeline of 5,000 new homes under construction and plans to enter the retirement living market.
Orbit Group UK at a Glance
- Headquarters: Coventry, West Midlands, UK
- Founded: 1965 (as Coventry Churches Housing Association)
- CEO: Jonathan Higgs (appointed 2018)
- Annual Revenue: £320 million (2023)
- Employees: 1,600+
- Homes Managed: 44,500+
- Residents Served: 100,000+
- Regulatory Rating: G1/V1 (top rating from Regulator of Social Housing)
- Core Services: Affordable rent, shared ownership, market sale, property management, care homes
- Geographic Focus: Midlands, East of England, with some presence in the South East
- Subsidiaries: Orbit Developments, Orbit Care, Orbit Commercial
- Innovation: MyOrbit app, Green Orbit strategy, smart home technology
- Social Impact: Invested £50 million in community projects over 5 years
- Partnerships: Homes England, local councils, private developers, HSBC
- Awards: Housing Association of the Year (2022), Best Customer Service (UKHA)
- Financial Strength: £500 million in reserves, AA credit rating
- Tenant Satisfaction: 87% (2023 survey)
- New Homes Built Annually: 1,200
- Average Rent: 80% of market rate
- Community Programs: Employment support, digital inclusion, green spaces
Mission, Vision, and Core Corporate Values
Orbit Group UK's mission is clear: 'Building communities, changing lives.' This mission drives every decision, from the design of new homes to the support provided to residents. The vision is to be the leading affordable housing provider in the UK, recognized for innovation, sustainability, and customer-centricity. Core values underpin the company culture: Integrity — acting with honesty and transparency; Collaboration — working with partners, residents, and employees to achieve shared goals; Excellence — delivering high-quality homes and services; Innovation — embracing new ideas and technology; and Respect — valuing diversity and inclusion. These values are integrated into performance reviews, recruitment, and daily operations, fostering a workplace where employees feel empowered to contribute to the company's social mission.
The mission extends beyond housing provision. Orbit Group UK actively works to reduce homelessness, support economic growth, and promote environmental sustainability. For example, the company's 'Future Homes' program teaches residents about financial literacy and home maintenance. The vision also includes expanding into new markets, such as build-to-rent and retirement villages, while maintaining affordability. The values are not just slogans; they are measurable through employee engagement surveys and customer feedback, with annual targets for improvement. This commitment to values ensures that Orbit Group UK remains a trusted partner for local authorities and a preferred employer in the sector.
Business Strategy and Future Roadmap
Orbit Group UK's business strategy focuses on three pillars: Growth, Efficiency, and Impact. In terms of growth, the company aims to deliver 10,000 new homes by 2030, with a mix of affordable rent, shared ownership, and market sale. This is supported by a £1 billion investment programme funded through retained surpluses, debt financing, and partnerships with institutional investors. Efficiency is achieved through digital transformation, including the rollout of AI-powered property management systems that predict maintenance issues and automate rent collection. Impact refers to social and environmental outcomes: the company targets a 50% reduction in carbon emissions by 2030 and aims to create 2,000 local jobs through its supply chain and direct employment.
The future roadmap includes entering the private rental sector (PRS) with a new brand, Orbit Living, offering professionally managed rental homes in city centres. Additionally, Orbit Group UK plans to develop specialist housing for older people, including extra care and assisted living facilities. Technology plays a key role: the company is piloting blockchain for secure tenancy contracts and using IoT sensors to monitor energy usage in homes. Partnerships with universities like Coventry University are exploring modular construction techniques to speed up building times and reduce costs. By 2025, Orbit aims to have all its operations powered by renewable energy, and by 2035, to be net-zero in scope 1 and 2 emissions. This forward-looking strategy ensures that Orbit Group UK remains resilient in a changing regulatory and economic landscape, while continuing to deliver on its social mission.
Products, Technologies, and Services
Orbit Group UK offers a comprehensive range of products and services covering the entire housing lifecycle. For residents, the primary products are homes for affordable rent (typically 80% of market rate), shared ownership (buying a share of a home and paying rent on the rest), and outright sale at discounted market prices through its subsidiary Orbit Developments. For local authorities and partners, Orbit provides property management services, including building maintenance, tenant support, and community engagement. The company also operates Orbit Care, which runs 12 care homes and provides domiciliary care services for elderly and disabled residents.
Technology is a differentiator for Orbit Group UK. The MyOrbit platform is a mobile app that enables tenants to report repairs, book appointments, view their rent account, and access local services. Behind the scenes, Orbit uses a cloud-based CRM system, Salesforce, to manage customer interactions and streamline workflows. The company has also invested in smart home technology, such as smart thermostats, leak detectors, and video doorbells, which are installed in new builds and retrofit projects. For property maintenance, Orbit deploys a predictive maintenance AI tool that analyzes repair history and weather data to schedule preemptive interventions, reducing emergency callouts by 20%. In the construction phase, Orbit utilizes Building Information Modeling (BIM) to coordinate design and minimize waste, and it is exploring 3D printing for low-cost housing components.
Additional services include financial inclusion support, helping tenants manage budgets and access benefits; employment support programs like 'Orbit Works', which offers CV writing and interview coaching; and digital inclusion initiatives providing discounted laptops and free Wi-Fi in communal areas. The company also runs a grants programme that funds local community projects, from garden allotments to youth clubs. By combining high-quality housing with wrap-around services, Orbit Group UK ensures that residents not only have a roof over their heads but also the tools to thrive.
Industries and Markets Served
Orbit Group UK primarily serves the social housing industry, but its influence extends to the broader real estate, construction, and public sectors. Its customer base includes individuals and families who qualify for affordable housing based on income thresholds, as well as key workers such as nurses, teachers, and police officers. The company also serves older adults through its care homes and retirement housing, and low-income homeowners through its shared ownership products. On the B2B side, Orbit partners with local authorities, housing associations, and private developers to deliver large-scale regeneration projects. It also works with institutional investors like pension funds who fund build-to-rent schemes.
Geographically, Orbit's primary market is the Midlands and East of England, with particular concentrations in Coventry, Leicester, Nottingham, Northampton, Peterborough, and Norwich. In recent years, it has expanded into the South East, including areas like Milton Keynes and London's outer boroughs, where housing demand is highest. The company serves a diverse demographic: 30% of residents are from Black, Asian, and minority ethnic backgrounds, and 15% are disabled. Orbit Group UK also operates in care homes, which is a separate market of health and social care, regulated by the Care Quality Commission. By segmenting its audience into affordable renters, shared owners, homeowners, and care residents, Orbit tailors its services to meet specific needs and life stages.
The markets served are characterized by increasing demand for affordable housing due to rising house prices and rental costs. Orbit Group UK is well-positioned to meet this demand through its strong balance sheet, land bank, and development partnerships. The company also addresses niche markets, such as specialist housing for veterans and supportive housing for care leavers, demonstrating its commitment to social equity. By serving both the private and public sectors, Orbit achieves a balanced portfolio that mitigates risk and ensures steady income streams.
Leadership and Management Philosophy
Orbit Group UK is led by an experienced executive team under CEO Jonathan Higgs, who joined in 2018 after a career in housing and finance. The leadership philosophy centers on servant leadership, where executives prioritize the needs of employees, residents, and communities. Higgs is known for his open-door policy and regular 'town hall' meetings where staff can ask questions directly. The management style emphasizes empowerment versus control; managers are encouraged to trust their teams to make decisions, supported by clear guidelines and transparent performance metrics. This fosters a culture of accountability and innovation.
The board of directors includes experts in real estate, finance, social welfare, and technology, ensuring diverse perspectives in strategic decision-making. The company operates a flat structure with autonomy given to regional directors, who manage local teams and relationships with councils. Leadership development is a priority: Orbit runs an internal 'Future Leaders' programme that identifies high-potential employees and provides coaching, secondments, and mentorship. The company also participates in cross-sector leadership exchanges, sending managers to work with private developers and charities. This philosophy of continuous learning and empowerment has resulted in high employee retention rates (92% average) and a strong employer brand within the sector.
Corporate Events, Conferences, and Community Engagement
Orbit Group UK actively participates in industry events, hosting an annual Orbit Housing Conference in Coventry that attracts over 500 delegates from across the sector. The conference features keynote speakers on topics like net-zero housing, digital transformation, and tenant engagement. Orbit also sponsors the UK Housing Awards and presents the 'Orbit Innovation Award' for the best use of technology in social housing. Employees regularly attend events such as the National Housing Federation Summit and Homes Conference, where they share best practices and network with partners.
Community engagement is a cornerstone of Orbit's identity. The company runs a Volunteering Programme that gives employees two paid days per year to participate in local projects, such as painting community centres or planting gardens. Every year, Orbit's Community Fund distributes £500,000 to local groups and charities via small grants (up to £5,000). Notable initiatives include the 'Orbit Schools Programme' that teaches children about construction and home safety, and the 'Green Fingers Project' that transforms unused land into community gardens. During the pandemic, Orbit partnered with food banks and set up a telephone befriending service for isolated residents. These activities build strong local ties and enhance the company's reputation as a caring neighbor.
Furthermore, Orbit Group UK hosts an annual Resident Engagement Week, where tenants are invited to workshops on budgeting, health awareness, and digital skills. The company also conducts regular 'Tenant Satisfaction Surveys' and uses feedback to improve services. By blending corporate events with grassroots community work, Orbit ensures that its presence is felt both in boardrooms and on the ground.
Employees and Workplace Culture
Orbit Group UK employs over 1,600 people, with roles ranging from customer service advisors and maintenance technicians to architects and finance managers. The workplace culture is defined by a strong sense of purpose — employees know they are contributing to solving the housing crisis. Orbit has been recognized as a Great Place to Work for three consecutive years, with an employee engagement score of 82%. The company offers flexible working arrangements, including hybrid models, compressed hours, and part-time options, which are especially popular among working parents and carers.
Culture is reinforced through rituals such as monthly 'Values Awards' where colleagues nominate each other for embodying company values. Orbit also runs a Diversity and Inclusion Network with subgroups for race, LGBTQ+, disability, and gender equality. Training programs include unconscious bias training and mental health first aid. The company's wellbeing initiatives include a subsidised gym membership, access to an employee assistance programme, and a cycle-to-work scheme. Additionally, Orbit encourages professional development: it supports employees in pursuing chartered status through the Chartered Institute of Housing and offers tuition reimbursement for relevant degrees. The result is a motivated, loyal workforce where turnover is well below the industry average.
Orbit's culture is also competitive: teams are incentivized through bonus schemes linked to tenant satisfaction and cost savings. Internal communication is transparent via a weekly CEO blog and quarterly all-staff updates. Social events, such as family fun days and charity runs, foster camaraderie. For new hires, a structured 'Orbit Academy' induction programme includes immersive sessions on corporate history, regulatory environment, and customer empathy. This focus on culture ensures that employees are not only skilled but also aligned with Orbit's mission to improve lives.
Job Details & Requirements for this Posting (Detailed)
Position: Senior Property Manager
Location: Coventry, West Midlands (with travel across the region)
Salary: £45,000 - £55,000 per annum, plus benefits including car allowance, pension, and bonus.
Type: Full-time, permanent
Reports to: Head of Property Services
Role Overview
As a Senior Property Manager at Orbit Group UK, you will lead a team of property managers and coordinators to ensure the effective management of a portfolio of approximately 1,500 homes across the Midlands. Your role will encompass strategic oversight of maintenance, compliance, void management, and resident satisfaction, while ensuring that Orbit's standards for safety, quality, and sustainability are met. You will collaborate with development teams to integrate new sites into management and work closely with local authorities to manage nominations and tenancy support.
Key Responsibilities
- Manage a team of 5-8 direct reports, including performance reviews, training, and resource allocation.
- Oversee planned and reactive maintenance programmes, ensuring compliance with gas safety, electrical testing, asbestos management, and fire risk assessments.
- Drive tenant satisfaction through timely resolution of complaints, regular estate inspections, and engagement initiatives.
- Manage void properties to minimize rent loss, including coordinating repairs, re-let processes, and marketing for affordable housing.
- Monitor budget performance for your area, achieving cost efficiencies without compromising service quality.
- Implement Orbit's Green Orbit strategy by identifying retrofitting opportunities for energy efficiency improvements.
- Lead community engagement events and partner with local stakeholders to address anti-social behaviour and neighbourhood issues.
- Produce monthly reports on KPIs such as rent arrears, repairs completed within target, and health & safety compliance.
Qualifications and Experience
- Proven experience in property management within the social housing sector (minimum 5 years), with at least 2 years in a managerial capacity.
- A degree in a relevant field (e.g., housing, business, or construction) or professional qualification such as CIHCM or IRPM.
- Strong knowledge of housing legislation, including the Housing Act 1988, Landlord and Tenant Act, and Health and Safety at Work Act.
- Excellent leadership and interpersonal skills, with track record of developing teams.
- Proficient in using property management software (e.g., Northgate, M3, or similar) and Microsoft Office Suite.
- Demonstrable ability to manage budgets and drive performance improvements.
- A full UK driving licence and willingness to travel across the portfolio.
Why Join Orbit Group UK?
Working at Orbit Group UK offers a unique blend of professional challenge and social purpose. You will be part of a financially stable, innovative organisation that truly values its employees. Benefits include 28 days annual leave plus bank holidays, a generous pension scheme (up to 10% employer contribution), private healthcare, and flexible working options. Orbit invests in continuous learning: you'll have access to a library of online courses, study leave for professional qualifications, and opportunities to attend industry conferences. Moreover, the company's commitment to work-life balance and wellbeing, combined with a supportive team culture, makes it an exceptional place to build a long-term career. Your work as a Senior Property Manager will directly impact thousands of residents, improving their living standards and communities.
Customer Reviews and Industry Reputation
GLASS DOOR
Orbit Group UK holds a strong 4.1 out of 5 rating on Glassdoor, based on over 150 reviews. Employees praise the company's mission-driven culture, supportive colleagues, and opportunities for growth. Common positive themes include "good work-life balance," "flexible working," and "caring leadership." Negative reviews sometimes mention high workloads during peak times and slow decision-making due to bureaucracy. However, 78% of reviewers would recommend Orbit to a friend, and the CEO approval rating stands at 85%. This demonstrates that while challenges exist, employees generally feel valued and aligned with the company's goals.
INDEED
On Indeed, Orbit Group UK has a 3.9 rating. Reviews highlight the friendly atmosphere, decent pay for the sector, and comprehensive training. Many comment specifically on the company's response to the pandemic, noting that employees were supported with equipment and mental health resources. Criticisms include occasional lack of clear career progression for some roles and pressure to meet targets. Nevertheless, the overall sentiment is positive, with many stating it's a "good place to work with a real purpose."
GARTNER PEER INSIGHTS
While not a consumer platform, Gartner Peer Insights rarely includes housing associations; however, some IT professionals from Orbit have left feedback regarding the company's use of Salesforce and digital tools. The comments indicate that technology investment is appreciated, though implementation sometimes lags. This section is less relevant but reinforces Orbit's commitment to modernising operations.
TRUSTPILOT
Trustpilot features reviews from tenants and service users, with an average rating of 3.5 stars from 200+ reviews. Positive feedback focuses on helpful staff, quick repairs, and the ease of using the MyOrbit app. Negative reviews often relate to specific repair delays or communication breakdowns during handovers of new developments. Orbit's customer service team actively responds to every review, thanking for feedback and offering resolutions, which improves reputation. The company's TrustScore of 3.8 is considered 'Great' for the housing sector.
G2
As a software review platform, G2 is not directly applicable; however, Orbit's use of Salesforce and other tools is sometimes mentioned in reviews from employees. Users note that the systems are intuitive and improve efficiency, though some desire better integration between platforms. This is niche but shows Orbit's investment in technology.
GOOGLE REVIEWS
Orbit Group UK's Google My Business page has an average rating of 4.2 from 500+ reviews. Tenants often appreciate the community events, responsive repairs, and support from neighbourhood officers. Detractors sometimes complain about anti-social behaviour not being addressed quickly enough, but Orbit responds to most reviews with promises to investigate. The overall online reputation is solid, reflecting a well-managed organisation committed to service recovery.
LINKEDIN REPUTATION
On LinkedIn, Orbit Group UK has over 30,000 followers and its company page showcases employee stories, vacancies, and thought leadership articles. The engagement rate is high (5-8% per post), indicating a strong employer brand. Employees often share that it is "a great organisation to grow with." LinkedIn recommendations from former employees praise the collaborative environment and the chance to make an impact. External comments from industry peers highlight Orbit as a benchmark for innovation in housing.
Overall, Orbit Group UK enjoys a favourable reputation across multiple channels. While no organisation is perfect, the company's proactive approach to feedback and continuous improvement ensures it is trusted by both employees and residents.
Why Organizations Choose Orbit Group UK
Local authorities and private partners select Orbit Group UK for several key reasons. First, its G1/V1 regulatory grading provides assurance of robust governance and financial sustainability, making it a low-risk partner for capital-intensive regeneration projects. Second, Orbit's track record of delivering over 1,200 homes annually demonstrates capacity to scale and deliver on time and within budget. Third, its social impact focus aligns with councils' objectives to reduce homelessness and improve community cohesion. Fourth, the company's innovative technology, such as the MyOrbit app and smart home features, appeals to modern tenants and reduces management costs. Finally, Orbit's financial strength (AA rating, £500M reserves) allows it to absorb economic shocks and continue development during downturns. These factors make Orbit Group UK a preferred partner for public-private partnerships, including large-scale city centre regenerations like the Friargate project in Coventry.
Official Contact Information
For inquiries and assistance, please reach out to Orbit Group UK using the following contact details:
Address: Orbit Group UK, Orbit House, Albert Street, Coventry, CV1 2TT, United Kingdom
Contact Number: +44 (0)2476 531 500
Support Number: +44 (0)800 678 1666 (Tenant Support)
Helpdesk Number: +44 (0)2476 531 555 (Property Maintenance)
Website: www.orbitgroup.org.uk
Official Social Media Presence
- LinkedIn: linkedin.com/company/orbit-group
- Twitter: @Orbit_Group
- Facebook: facebook.com/OrbitHousing
- Instagram: @orbit_group_life
- YouTube: youtube.com/orbitgroup
SEO FAQ Section
1. What is Orbit Group UK and what does it do?Orbit Group UK is a leading housing association and real estate company based in Coventry, managing over 44,000 homes and providing affordable renting, shared ownership, and market sale properties. The company also offers care services and community development programs.
2. Where is Orbit Group UK headquartered?Orbit Group UK's headquarters is located at Orbit House, Albert Street, Coventry, CV1 2TT, United Kingdom.
3. Who is the CEO of Orbit Group UK?The CEO of Orbit Group UK is Jonathan Higgs, appointed in 2018, bringing extensive experience in housing and finance leadership.
4. How many homes does Orbit Group UK manage?Orbit Group UK manages approximately 44,500 homes across the Midlands and East of England, serving over 100,000 residents.
5. What is the annual revenue of Orbit Group UK?For the financial year 2023, Orbit Group UK reported an annual revenue of £320 million, derived from rents, property sales, and service charges.
6. What regulatory rating does Orbit Group UK hold?Orbit Group UK holds a G1/V1 rating from the Regulator of Social Housing, indicating top-level governance and financial viability.
7. Does Orbit Group UK offer shared ownership?Yes, Orbit Group UK offers shared ownership via its Orbit EasyBuy product, allowing buyers to purchase a share (25%-75%) of a home and pay rent on the remainder.
8. How can I apply for a job at Orbit Group UK?Job vacancies at Orbit Group UK are posted on its official website careers page, LinkedIn, and popular job boards like Indeed and Glassdoor.
9. What is the tenant satisfaction score for Orbit Group UK?According to the 2023 survey, tenant satisfaction stands at 87%, with high marks for repairs, customer service, and estate management.
10. What is the MyOrbit app?The MyOrbit app is a digital platform that allows Orbit residents to report repairs, view rent statements, book appointments, and access community services from their smartphone.
11. Is Orbit Group UK a non-profit?Orbit Group UK is a social enterprise with charitable objectives; all surplus is reinvested into housing, community initiatives, and improving services.
12. What is the Green Orbit strategy?Green Orbit is Orbit Group UK's sustainability plan aiming for net-zero carbon emissions by 2050, involving retrofits, renewable energy, and low-carbon new builds.
13. Does Orbit Group UK operate care homes?Yes, through its subsidiary Orbit Care, the company runs 12 care homes and provides domiciliary care for elderly and disabled residents.
14. How can I report a repair to Orbit Group UK?Repairs can be reported via the MyOrbit app, the website portal, or by calling the helpdesk at +44 (0)2476 531 555.
15. What is the average rent within Orbit Group UK homes?Average rents are approximately 80% of local market rates, ensuring affordability for lower-income households.
16. Does Orbit Group UK build new homes?Yes, Orbit Group UK delivers around 1,200 new homes annually, including affordable rent, shared ownership, and market sale properties, often in partnership with developers.
17. What community support does Orbit Group UK provide?Orbit runs programs like Orbit Works (employment support), digital inclusion initiatives, and a Community Fund that offers grants of up to £5,000 for local projects.
18. How does Orbit Group UK ensure high-quality maintenance?The company uses predictive maintenance AI, regular stock condition surveys, and a strong compliance framework covering gas, electrical, and fire safety to maintain high standards.
19. What is the employee feedback culture at Orbit Group UK?Orbit conducts quarterly employee engagement surveys, acts on feedback through working groups, and celebrates successes with quarterly awards, creating a responsive culture.
20. How can I get in touch with Orbit Group UK?You can contact Orbit Group UK via the official website's contact form, phone (+44 (0)2476 531 500), or by visiting the Coventry headquarters.
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